The Oxford dictionary defines communication “as the science and practice of transmitting information“. This chapter discusses the importance of effective communication in a production environment. We look at the various modes of communication, the design and maintenance of records. We discuss scheduling, controlling and how to effectively conduct meetings. 

A new topic on the art of decision making has been introduced and is extensively addressed in this chapter. We discuss the nature, type and style of decisions and take a look at what makes for effective decisions and how they impact production.